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At Kaira, products are subject to the highest standards of quality. We carefully inspect each item before it reaches the customer.
Kaira stands behind everything it sell and warrant that all items will be free from any manufacturing defects at the time of delivery.
In the rare event that the customer finds an imperfection or defect, the customer may return the product to Kaira to be inspected by one of our jewelers. If the defect is determined to have occurred during the manufacturing process, we will replace or repair the item at no cost to you for 12 weeks after purchasing a Kaira piece.
Outside the 12-week window, if the damage was due to normal wear-and-tear, the customer will be notified of repair services available. Kaira does not provide warranties for product loss, loss of stones or theft.
Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones or diamonds are unique and individual to each item.
These characteristics are considered as part of the character of the item and should not be considered a defect. Kaira recommends bringing in your fine jewelry every 6-12 months for free cleaning and inspection of the prongs and stones.
Our staff will inspect and clean your jewelry at no charge. If jewelry requires polishing, re tightening or any other service, there is a charge that will be discussed when taking- in the item for repair. Click here for estimated repair costs.